What products does Qlik Caddy support?

Our comprehensive Support offering encompasses Qlik View, Qlik Sense, NPrinting, and QAP Qlik Analytics Platform. Our Support Model also covers 4 core areas: ETL, Databases, Data, and reporting.

I’ve found an issue with Qlik, how can I report this to Qlik?

Our support staff will be happy to escalate to Qlik any break-fix code issues on your behalf. We have preferential SLA as a Qlik Elite Partner. We handle all the Ticket Escalation Process with Qlik and communicate the solution to you.

Is Qlik Caddy only for companies of specific types or sizes?

Qlik Caddy is a solution for companies of all sizes, across all industries and geographies.

Is Qlik Caddy useful when we are migrating from Qlik View to Qlik Sense?

Yes. Our team has the expertise to provide you with advice and best practices before, during, and after the migration.  You can also rely on BI Team On-Demand for project work.

How does Qlik Caddy manage my data in terms of privacy and compliance of required regulations?

Qlik Caddy Team will observe the strictest possible rules of confidentiality and professional conduct. The assigned personnel will sign and be held accountable to a Non-Disclosure Agreement.

How does the onboarding process work?

As soon as you start with Qlik Caddy, our team conducts an initial and detailed review of your environment and schedule the Kick-off meeting to discuss initial findings and establish an action plan to start with the support and maintenance services. Findings and relevant information from monitoring and support tasks are displayed on your Qlik

Does Qlik Caddy replace my internal BI team?

Qlik Caddy enables your team to stay focused on core BI activities. With Qlik Caddy, you allow your team to do what they do best avoiding the hassles associated with maintenance and support. Qlik Caddy provides your company with expertise, talent, and tools to manage your environment while your team takes care of what adds

Does my Qlik Caddy Support Agreement include project work and development?

The monthly Support fee includes support and maintenance activities plus free access to the add-on features specified in your package, Qlik Caddy or Qlik Caddy Enterprise. For project work and development, Qlik Caddy offers Business Intelligence Team on-demand with a preferential hourly rate.   You will pay only for what you use, for any development

What makes Qlik Caddy different from other support partners?

Qlik Caddy is the result of many years of experience working with Qlik Customers, implementing Qlik products, and assisting BI endevours that drive business results for our clients. We have designed the most complete array of support services, automated activities, monitoring tools, and professional assistance that allow you to focus on the core of your

Does Qlik Caddy support hardware?

No, the scope of Qlik Caddy is only at the software level. As part of our processes and as a result of maintenance and support analysis, we offer hardware recommendations, but we do not make any adjustments.