Last Updated: June 2021

QlikCaddy takes your privacy very seriously, and we believe that keeping your information confidential is our responsibility. This Privacy Policy is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact: info@qlikcaddy.com

What Information Do We Collect?

QlikCaddy collects certain personal information and value your privacy. QlikCaddy makes a distinction between the different scenarios where QlikCaddy or a third-party may be collecting your information. The personal information processed through QlikCaddy.com includes:

QlikCaddy’s website is comprised of many web pages (collectively, the “website”). Some information about your computer hardware and software is automatically collected. This information is used by QlikCaddy for operating the website, to maintain quality of service, and to provide general statistics regarding use of the website.

QlikCaddy also collects other, non-personal information. This includes usage data. Usage data is encoded or anonymized information or aggregated data about a group or category of services, features, or users, which does not contain personal information. Usage Data helps us understand trends in usage of our products and services so that we can better consider new features or service enhancements. In addition, we may share usage data with customers, partners, and service providers for various purposes which include helping us better understand our customers’ needs, improving our products and services, as well as for advertising and marketing purposes. We do not share usage data with third parties in a way that would enable them to identify you personally.

How QlikCaddy Uses the Information

The personal information QlikCaddy requires when you request or download information is used only to service your account, support and improve Innovoco’s products and services, and provide you with information on QlikCaddy products and services. Unless you choose to identify yourself in responding to a request for information on the web site, you will remain anonymous to QlikCaddy. Any personal information that is collected is not shared with third parties, except for QlikCaddy partners, as described in this policy.

QlikCaddy may also use aggregated user data from these web tools as part of research to develop new web features, tools, and content, and for market research related to its products.

QlikCaddy limits the collection, retention and use of personal and customer information to what QlikCaddy believes is necessary to legally conduct its business, and offer products and services to its customers. QlikCaddy uses commercially reasonable safeguards to help protect your personal information, and uses reasonable efforts to obtain the agreement of business partners to protect the confidentiality, security, and integrity of personal information QlikCaddy shares with them. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure.

We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Third Parties with Whom QlikCaddy Shares Information

The majority of QlikCaddy products are sold through its business partners (resellers, distributors, QlikCaddy shares limited information with the QlikCaddy partners that resell Innovoco products. QlikCaddy also works with business partners to provide specific services, such as sending newsletters, providing software downloads or product deliveries, or handling credit or debit card transactions. QlikCaddy provide these partners limited customer information such as name, company name and address.

In addition, QlikCaddy will disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to conform to the law or comply with legal process served to QlikCaddy; protect and defend the rights and property of QlikCaddy; or act under exigent circumstances to protect the personal safety of users of QlikCaddy.

QlikCaddy does not rent or sell customer information to unaffiliated third parties for the purpose of marketing their products or services to you.

Use of Cookies

QlikCaddy understands that re-entering personal data to transmit a request can be time consuming. For example, QlikCaddy asks you to fill out information about yourself, such as your name and e-mail address, when you register for webinar. QlikCaddy uses cookies on various pages of its website to identify users and prepare customized web pages for them. When you log in, QlikCaddy sends you a cookie with a unique identifier. QlikCaddy uses this cookie to remember who you are each time you view a new web page on the website. Cookies are used in a similar manner on other pages of its website where information is requested from you, such as forms for services. QlikCaddy also uses cookies in connection with satisfaction surveys and web traffic monitoring. Satisfaction survey cookies help us prevent the same

surveys from reappearing the next time you visit the website. Web traffic monitoring cookies help us analyze your past browsing behaviour of the website. Some of the cookies sent from the website may expire upon logging-off, some may persist for only a limited amount of time before expiring, and some may persist indefinitely.

If you prefer to not receive cookies while browsing the web site, you can set your browser to warn you before accepting them and refuse the cookies when your browser warns you, or you can set your browser to refuse all cookies from the website, or you can delete cookies received from the website using your browser. Cookie handling instructions vary depending on the particular browser being used, and QlikCaddy does not assume responsibility for any undesired results arising from altering your browser’s cookie handling settings.

Although you do not need to accept all cookies from the website or you may choose to delete any cookies received from the website, some cookies may be needed to navigate through parts of the website before certain actions can be performed to enable QlikCaddy to analyze accurate repeat website visitor behaviour information, or to prevent the same surveys from reappearing upon subsequent visits. Turning cookies off, refusing the cookies, or deleting cookies received from the website may prevent you from taking full advantage or in some cases even from accessing certain portions of the website, and may hinder our efforts to better understand your needs and provide you with customized content.

Occasionally, QlikCaddy conducts surveys regarding the website or other products or services. The information you provide is used collectively for analytical purposes. You will not receive unsolicited communications as a result of your participation in a survey if you notify us not to contact you.

Links to Other Sites

On the website, QlikCaddy may provide links to third parties that provide articles and other information that may be of interest to you. Should you choose to visit these sites, you should read their privacy policies to understand what information they collect from you and how they use it. QlikCaddy is not responsible for the privacy statements or actions of other web sites.

You Have a Choice and Your Rights

You have the right to ask us not to store your personal data for marketing purposes. Customers who do not wish to be contacted with these offers may have their names removed at any time. To remove your name from future mailings, please send your request in writing to: Info@qlikcaddy.com

Where you have consented to us using your personal data, you can withdraw that consent at any time.

If the information we hold about you is inaccurate or incomplete, you can notify us by the same email address above.

If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data (a) by withdrawing your consent for us to use it; (b) if it is no longer necessary for us to use your personal data; (c) if you object to the use of your personal data and we don’t have a good reason to continue to use it; or (d) if we haven’t handled your personal data in accordance with our obligations.

Notification of Changes

QlikCaddy reserves the right to change the terms and conditions. QlikCaddy will update the revision date at the top of this statement. Your continued use of our products and services, including the website, indicates your agreement to the modified terms and conditions.