What if I need agnostic consultancy and advice for other Business Intelligence projects?
Qlik Caddy is part of a network of Business Intelligence & Data companies. We can refer you to one of our partners who can offer agnostic tool selection advice and consulting services for other technologies. What our partners do: BI
What if I have more than 1 Business Intelligence Tool in place?
Most of our customers have between 2 and 4 Business Intelligence tools. The Qlik Caddy Team assists with recommendations and provides best practices on how to manage governance, handle support, and optimize processes with multiple BI tools. Besides, we offer
Does Qlik Caddy support Qlik View and Qlik Sense environments?
Yes. Our comprehensive Support offering encompasses Qlik View, Qlik Sense, NPrinting, and Qlik Analytics Platform. Our Support Model also covers 4 core areas: ETL, Databases, Data, and reporting.
How can I get technical support?
The Qlik Caddy team will be available and ready to assist you with any technical support via email or phone within the time frame specified in your Qlik Caddy Agreement and under the preferential SLA offered.
Where can I see the support and maintenance activities carried out by the Qlik Caddy team?
Findings and relevant information from monitoring and support tasks are displayed on your Qlik Caddy Dashboard. The Qlik Caddy Dashboard provides a consolidated view of trends, flags, and predefined metrics to keep you informed 24/7. Additional to the regular support,
Does the team escalate issues to Qlik on my behalf?
Yes, the Qlik Caddy team escalates to Qlik any break-fix code issue and handles all the Ticket Escalation Process with Qlik on your behalf. We have a preferential SLA as a Qlik Elite Partner.