Our Managed Support Service aims for you to have optimal performance and the best possible experience with your Qlik Products. Not only do we provide assistance when an event occurs but also we create a proactive partnership based on a predictive support offering and ongoing maintenance activities to stay on top of your environment and help you maximize your investment in Qlik.
We fully support and maintain your existing Qlik environment ensuring industry best standards are applied. Technology changes, business needs change, and your requirements change, Qlik Caddy takes care of it.
Our Support Model encompasses 4 core areas:
ETL
ETL is the most critical item in a BI environment for support. Most failures are the result of a failed, incomplete, or slow ETL job
Database
We monitor critical database items and establish procedures to ensure the health of your database objects
Data
This is one of the most neglected areas and difficult to monitor by the business. We’ll resolve issues before you are even aware of it with a customised approach to monitor data quality for critical areas
Reporting
Your reporting system is unique and has different requirements. We monitor processing time, server performance and availability, server health.
Tasks: Daily, Weekly, Monthly and Annual
We have created a detailed plan of daily, weekly, monthly, quarterly, and annual activities to monitor and support your Qlik environment.
This plan is built upon Qlik official recommendation of spending 40 hours a month on maintenance activities to keep your environment running optimally. We have enhanced and customized Qlik’s recommendation with best practices and automated tools to ensure stability and performance down the road.
How many hours a month is your team spending on maintenance tasks?
Do they know what tasks are required to ensure performance and prevent issues from happening down the line?
There are many activities that BI Teams don’t know they need until they need it! We will do it on your behalf.
Daily activities focus on Node Health and Task review considering both live data and historical data.
Goal: Provide relevant information on node health and task performance related to running time and failures while identifying trends over time.
Overall Benefits:
Increase system awareness
Increase stability
Improve app availability
Weekly activities focus on Security Rules, Threshold Monitoring (sheets, objects, task increase, etc.), and License Allocation.
Data Connections | App Metadata | Custom Properties | App sizing | Disk Space | Details of Usage
Goal: Identify performance triggers and fine-tune thresholds while following best practices and establishing standards.
Overall Benefits:
Improve reaction times
Decrease redundancy
Optimize concurrency
Anomaly detection
Optimization of data models
Load balancing visibility/validation
Reduce task failures
Increase consistency
Monthly activities focus on analyzing flags and trends to provide recommendations.
Data Connections | Security Rules| User Access| Licensing| Disk Space | Data Exports | Backups
Goal: Audit the Qlik environment to take actions, recommend changes, and advise on performance and scalability.
Overall Benefits:
Enable auditing
Ensure Security
Increase focus
Increase performance
Increase analysis within Qlik
Decrease redundancy
Improves fault tolerance
Quarterly activities focus on overall maintenance to remove unused apps/sheets while analyzing App adoption based on telemetry.
App Adoption| Load Balancing| Capacity Plan
Goal: Identify trends of usage to optimize workflows, carry on a cleanup process, create policies that lead to best practices, and recommend changes when necessary.
Overall Benefits:
Improve adoption & focus
Increase stability
Decrease upgrade maintenance/time
Reduce storage costs
Simplify troubleshooting
Increase Data Consistency
Plan Disaster Recovery
Plan/Review Upgrade Strategy
Practice Recovery Processes
Review Architecture/Scale Plan
Overall Benefits:
Enable new feature / functions
Ensure readiness
Provide documentation
Increase architectural knowledge
Plan for future deployments
Findings and relevant information from monitoring and support tasks are displayed on your Qlik Caddy Dashboard.
The Qlik Caddy Dashboard provides a consolidated view of trends, flags, and predefined metrics to keep you informed 24/7.
Our team of product experts along with our set of specific tools and processes allow us to provide the right level of support to cover all your needs. We offer the right expertise at the right place and at the right time.